Responsible for leading the standard collection process on all delinquent customer accounts by analyzing accounts, reaching out to customers, and preparing standardized reports regarding credit/collection status, while keeping internal departments informed of customer status. 6 month assignment.
Key Activities and Accountabilities
- Running account agings and checking past-due accounts
- Calling and/or writing customers regarding delinquent accounts
- Preparing statements and/or duplicate invoices
- Researching billing and payment errors
- Working out payment options for clients with more serious past-due invoices
- Maintain filing of open invoices and paid invoice in customer files.
- Other duties as assigned by Collections Manager.
Job Knowledge and Qualifications
- Possess a high school diploma.
- At least 3-4 year experience processing accounts receivables.
- Working knowledge of Microsoft Office with an emphasis on MS Word and Excel.
- Computer literacy of database applications (such as MS Access) and receivables software systems. SAP knowledge is a plus.
- Good customer service skills.
- Either 'soft' collections experience or a willingness to learn.
- Attention to detail.
